Exchange and Return Policy

Exchange / Return Term and Conditions

  • CLOXVOX receives exchange / return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact
  • Your exchanged / returned items should be on logistic courier within 7 days since you have received the items. Please notify us beforehand by sending an email to info@cloxvox.com with the details of the items you want to exchange/return.
  • Return / Exchange will be processed immediately after we receive the items at our warehouse
  • For return / exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.
  • For other reason for return / exchange, customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).
  • Exchange with more expensive items requires customer to pay the difference in price.
  • Please allow us up to 7 working days to process your exchange / return.