Exchange and Return PolicyExchange / Return Term and Conditions
- CLOXVOX receives exchange / return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact
- Your exchanged / returned items should be on logistic courier within 7 days since you have received the items. Please notify us beforehand by sending an email to firstname.lastname@example.org with the details of the items you want to exchange/return.
- Return / Exchange will be processed immediately after we receive the items at our warehouse
- For return / exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.
- For other reason for return / exchange, customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).
- Exchange with more expensive items requires customer to pay the difference in price.
- Please allow us up to 7 working days to process your exchange / return.